Support

Submit a Ticket

Run into an issue with your system, your account, or an installation? Fill in the details below and our support team will get back to you — usually within one business day.

  • Installation & scheduling
  • System fault or outage
  • Monitoring app
  • Battery & storage
  • Billing & account
  • Warranty claim
  • General enquiry
  • Low — general question
  • Medium — affects usage
  • High — system not working
  • Urgent — safety concern
Screenshots or photos can be emailed to support@solveenergy.com.au once your ticket number is confirmed.
We'll send a confirmation and ticket number to your email address.
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